by Darragh | May 29, 2019 | Business, Disaster recovery, Firewalls, Linux, Monitoring, Regular checks, Security, System administration, Uncategorized, Web, Windows |
If a tree falls in an empty forest, does anyone hear it? IF a server falls at 3am, will your users notice when they start work that day? Computer Support Service would like the answer to this to be no. Implementing a monitoring system is simple. However, designing a monitoring and management solution is more complex. Computer Support Services have managed, monitored and maintained environments as small as three servers to large environments with over 3000 separate endpoints including workstations and servers. We know that down time of servers and workstations can mean a loss of productivity, embarrassment when deadlines are missed and ultimately damage to your bottom line. We take a user centric approach to monitoring. Here are just some of the questions we ask. What is the impact to users if a service is unavailable. What servers, networks, storage and processes are required for each service. What are the errors or warnings that a service might present before a problem affects users? What errors or warnings will it present when the service is unavailable? Who is responsible for each component that is required for the availability of the service. Who needs to be informed when a component required to provide a service is unavailable, over utilized or encountering unexpected errors. Based on these questions we define the following...
by Darragh | Aug 21, 2015 | At home, Business, Windows |
At computer support services we have really fallen in love with Windows 10! With the truck load of fixes and improvements, you will really notice the benefits when moving from both Windows 7 and 8.1. Take the new start menu. Gone is the start screen from Windows 8 when you are using a standard keyboard and mouse. Disconnect the keyboard and mouse to use a touch screen and an updated and cleaner start screen returns to make touch first access more efficient. The new start menu shows a list of your most commonly used or most needed applications and utilities on the left. On the right it shows a few live tiles for quick access to weather, news, music, the Windows store, search and photos. At a glance seems to be the main objective here. Speaking of at a glance, we just love the new quick access view in Windows explorer. It shows commonly used files on the bottom of the screen and commonly used folders at the top. It’s the largest time saver to come to windows since search came to the start menu in Windows Vista. When notification centres came to mobile phones we wondered how we ever kept track of everything without them. With notifications in Windows 10 you’ll think the same. Jump to them quickly by pressing windows and A or swipe / drag in from the right of your screen. Another great time saver is virtual desktops. By far our favourite feature. This has been available in Gnome in Linux for example for at least ten years or more. We are delighted that this...
by Darragh | May 4, 2014 | Firewalls, Linux, Mail, Monitoring, Regular checks, Security, System administration, Web, Windows |
While administering any computer system there are a number of checks that are needed to ensure all systems are functioning correctly. Depending on the size of the system, you may be required to perform these checks a number of times or just once a week. It’s usually a good idea to have some kind of checklist that you can tick off to show that you’ve completed these tests so that if a problem emerges, you can show with your logging that problems started after a specific date or time. Here are a number of the checks I run on systems. I have broken them into monthly, weekly and daily. Monthly checks Clean server room and coms room. Remove dust build up from server casing. Check air conditioning fans and vents. Check room security. Check Active Directory for old or unused computer or user accounts. Ensure all updates are downloading to Windows Server Update Services. Clean up Windows Server Update Services. Apply Updates from the previous month to Servers. Note, if there are hundreds of servers this would be a weekly task. Run a test restore from a random backup job. If there are clustered systems for redundancy, check a random service to ensure it fails over correctly. Weekly checks Check temperature of server rooms. Do a visual inspection of all servers. Distribute updates to workstations. Check server logs for errors. Check priority workstations for errors. Check that all anti-virus and other software is up to date. Check Anti-Virus logs for outbreaks or irremovable infections. Check logs from CCTV and door access systems to ensure there are no issues. On...
