by Darragh | Mar 3, 2015 | Business, Buying |
We don’t sell workstations, servers, printers, scanners, network equipment, keyboards, mice, monitors, CCTV systems, door access control systems, tablets, phones or two way radios. We don’t see it as being the best use of our time and resources. Instead, we advise our customers on what they should buy based on a good understanding of their current needs and future plans. Every new customer we speak to without fail isn’t happy with their computer manufacturer or their IT services provider. That’s not necessarily because the IT services provider or computer manufacturer has done something wrong. It’s generally because the expectations that the customer had weren’t properly communicated or understood. For example: we spoke to a very nice gentleman from Kilkenny on Thursday who felt that he was being over charged for web hosting. We spoke to him by phone for two hours to determine exactly what he was charged for and by what companies. He was very frustrated at the beginning of the conversation because his perception was that he was finding it very difficult to get straight answers out of anyone. 30 minutes into our conversation, we started to understand what was wrong. His web hosting fees had moved between companies because of mergers or company closures. To cut a long story short, it turns out that this person was paying for hosting that he wasn’t using but he was also getting hosting from a very nice company that hadn’t ever charged him. When I asked why, they said that he was a nice man that was just confused and they just wanted to help him out. The outcome...
