Computer Support Services provide a friendly voice at the end of the phone when you run into difficulty. From the attachment that you can’t open, to the virus that has made your computer grind to a halt. There is no problem too big or too small. With experience supporting hobbyist users with a good understanding of computer systems to teaching senior citizens who want basic computer skills for using Email and Skype, we are happy to help you regardless what your level of computer know-how is. When you sign up to a quarterly support bundle any and all questions will be answered.
See how we can help
- Basic phone or Email support.
- Advanced technical support via a helpdesk.
- Virus removal.
- Computer restoration.
- Computer upgrades.
- Performance tweaking.
- Buyers guides.
Your company has invested in one, ten or a thousand computers. Maybe you have a single server or maybe you have a hybrid enterprise level infrastructure. Either way, you need to know that your investment is working for your business. The aim of Computer Support Services is to assist you during all stages of leveraging your investment.
See how we can help
- Manage the acquisition, purchase, implementation and hand over project.
- Provide consultancy during the decision process when upgrading or implementing a workstation or server system.
- Cloud deployment to all major cloud platforms. Hybrid deployment for DR / HA systems.
- Advice on Platform as a Service PAAS, Software as a service SAAS or Infrastructure as a Service IAAS.
- Remote and onsite Support of workstations, servers, network equipment, access control systems and CCTV monitors.
- 24×7 remote management and monitoring of Windows and Linux servers and workstations.
- Helpdesk application for support call tracking.
- Design and implement secure wired and wireless computer networks.
- Security monitoring, testing and hardening of computer systems and networks.
- Usability, security and accessibility testing of applications.
- Software development for automation of administration tasks.
- Software development of Intranet.
- Documentation and training for existing and new systems.
The following are a number of tasks that have been completed by Computer Support Services.
For Business
- Migrated a major government supported infrastructure from on-prem to the cloud. This infrastructure achieved a 100% uptime SLA since implemented for the first two years further to the upgrade.
- Implemented a highly available cluster of web, database and firewall servers running on Hyper-V hosts. This infrastructure services media rich content to tents of thousands of demanding users across over fifty countries.
- Create proposal document for management of a growing company for review by a board of directors that shows the current system in use, the upgrade path choices, the deliverable enhancements and the overall cost savings by upgrading. Finally create a recommended specification based on this proposal that can be provided to equipment manufacturers and resellers.
- Implement a high dependency server in a small office on a very limited budget. This server provides mail, web proxy, network utilization and a central file share. And runs on a number of Linux based virtual machines.
- Upgraded an office computer system that previously used Windows SBS 2003 then 2011 to Windows 2019. The new system uses Azure active directory synchronization for cloud authentication, Office365 for mail and storage and Sharepoint for team collaberation.
For Home
- Replace a faulty screen in a laptop. “They definitely didn’t drop it…”
- Upgrade a family PC to Windows 10 and create different user areas for each user.
- Set up a childrens area on a family PC so that all web activity was logged and unsuitable websites were blocked. Web usage reports for children were sent to parents every week.
- Help a person with a Mac who needed to use Windows applications for a sewing machine.
- Added Unifi wireless access points into a large period house providing full wireless network connectivity.
Our promise
If you are a consumer or a large enterprise We promise to provide you with the same friendly and efficient support, reliability, security, accessibility and usability.
24x7 Monitoring
Real-Time Remote Monitoring and Management of Windows and Linux workstations and servers. Goes way beyond simple CPU, RAM and Disk monitoring providing full service recovery.